National Mortuary Shipping (Cleveland, Ohio) recently made improvements to their technology to better serve funeral directors around the world. National Mortuary Shipping (NMS) created a one of a kind customer service management system that handles the logistical aspects of a death call. This proprietary system will expedite all aspects of the first call and shipping process by generating all necessary documents and delivering these to our customers and representatives.
Diane Smith, CEO of NMS states “I am very excited to employ this new customer service management system. I believe staying on top of technology is imperative to maintaining our competitive advantage so we can spend more of our time on servicing funeral directors. One of our core beliefs is while technology is important; this industry is built on relationships. This system allows our staff to spend more time providing the highest level of customer service. This consistency and commitment to quality is what NMS has been known for, for almost 35 years.”
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